Terms of service

Last update, June 14 2025
Store Name: Paws and Bone
ABN: 50 393 538 026
Location: Australia

Welcome to Paws and Bone. By using our website and placing an order, you agree to the following terms and conditions:

1. General Terms of Sale

• All prices are listed in Australian Dollars (AUD) and include GST where applicable.

• Payment is required at checkout. We accept secure payment via card and PayPal.

• Orders are confirmed once payment is received. You will receive a confirmation email with your order details.

• We reserve the right to cancel or refuse any order at our discretion, including if an item is out of stock or an error has occurred in pricing or product details.

• Product colours and sizing may vary slightly from images due to photography or screen display differences.

2. Shipping

• We ship Australia-wide via trusted carriers such as Sendle or Australia Post.

• Estimated delivery times are provided at checkout but may vary due to external factors.

• We are not responsible for delays caused by third-party delivery providers, customs, or events beyond our control.

• Please ensure your shipping address is correct; we are not liable for orders lost due to incorrect information.

3. Returns and Refunds Policy

We want you to love your purchase! If there’s an issue, here’s how we handle returns:

Change of Mind:

• We offer returns for change of mind within 14 days of delivery.

• Items must be unused, in original packaging, and in resalable condition.

• Return shipping costs are the buyer’s responsibility.

• Once we receive and inspect the item, we’ll issue a store credit or refund (excluding original shipping costs).

Faulty or Incorrect Items:

• If your item arrives damaged, faulty, or incorrect, contact us within 7 days of receiving it.

• We will offer a replacement, refund, or store credit at no additional cost to you.

• Photo evidence may be requested.

4. Contact Us

For any questions or to initiate a return, please email us at hello@pawsandbone.com